The CTQ Tree is the foundation of many process improvement methodologies including PDSA, Lean and Six Sigma. In this program we share the tool, illustrate its use, and share case study examples.
Participants will receive a tool from the COMPASS® Quality Management System corresponding with the topic of this program. Each TOTM program is designed to last 45 minutes or less. If you miss this program and view the recording, you may receive the tool by sending your request to info@creato.com.
Complete the entire series and receive an official Certificate of Completion.
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More Videos
The ABC’s of Problem Solving: A3, Basic Tools & Change Management
In this program will explain how problem solving drives transformational change, demystify the “A3“ approach, and introduce simple tools and strategies to take charge of your efforts to drive the change in culture you wish to see in your organization.
Participants will learn:
- How Problem Solving drives Cultural Transformation
- Problem Solving Methodologies Including A3 Approach
- How to Properly Define a Problem, Grasp the Situation, and Avoid Falling into Problem Solving Pitfalls
- Selected Basic Tools for Determine Root Cause Including 5 Why’s, Fishbone, and other tools to support Project Portfolio Management (PPM)
Free Tool Offered: A Fishbone Diagram tool that converts output into a Pareto Chart.
Tool-of-the-Month Club: The Histogram
When it comes to creating a snapshot of process performance that illustrates the “Voice of the Process,” there may be no better tool than the histogram. More than this, the histogram is the starting point for discussions about Capability, a Six Sigma metric. In this session we will share various ways to create the histogram, how to effectively interpret the output, and how to leverage the information contained within it.