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Inspection Software must itself be Inspected Quality Magazine, August 2022The Three Most Dangerous Words Quality Magazine, May 3, 2021Cost of Poor Quality Reveals your Hidden Factory Quality Magazine, March 5, 2021“Paper or Plastic?” Quality Magazine, January 6, 2021Good to Go Quality Magazine, October 30, 2020If you torture data long enough, it will confess to anything Quality Magazine, October 1, 2020How Scalable is your Software? Quality Magazine, August 26, 2020Why do we tolerate such poor gages? Quality Magazine, August 3, 2020“That’s Not What I Meant”: Ambiguous operational definitions can lead to real trouble. Quality Magazine, May 1, 2020“I captured the flag!” Quality Magazine, March 15, 2020“How you merge says something about you” Quality Magazine, February 8, 2020“Picture This: Poor Visual Controls Can Do More Harm than Good” Quality Magazine, January 6, 2020“Why is it (quality) so hard?” Quality Magazine, November 6, 2019“No Apology Necessary,” Quality Magazine, October 4, 2019“Investing in quality through project portfolio management” Becker’s Hospital Review, November 2015Call Centers Find Natural Companion in Lean & Six Sigma.pdf Healthcare Call Center Times, September 2013“ISO-Style Healthcare: Designed to Keep Patients, Practitioners and Management Safe” Becker’s Hospital Review, September 2013“The Missing Link in Improvement Capability,” Becker’s Hospital Review, February 2013“New Rules for Managing Patient Access Demand Creativity, Common Sense…and Call Centers,” Becker’s Hospital Review, May 2012“Six Sigma, 10 Years on: Was ‘the Promise’ Realized?” Becker’s Hospital Review, April 2012“Innovation or Stagnation? Crossing the Creativity Gap in Healthcare,” The Journal of Healthcare Management (Vol 56, No. 6), November/December 2011.“On the Road to Find Out… Transparency and Just Culture Offer Significant Return on Investment,” The Journal of Healthcare Management (Vol 56, No. 4), July/August 2011.“What will it take? Exploiting Trends in Strategic Planning to Prepare for Reform,” The Journal of Healthcare Management (Vol 56, No. 2), March/April 2011.“Providers, Payers and IT Suppliers learn it pays to get Lean,” Managed Healthcare Executive (Vol. 16, No.2), February 2006“Managed Healthcare Annual State of the Industry Report,” Managed Healthcare Executive (Vol.15, No. 10), October 2005 “Managed Healthcare Annual State of the Industry Report,” Managed Healthcare Executive (Vol.14, No. 10), October 2004 “Six Sigma enters the Healthcare Mainstream,” Managed Healthcare Executive (Vol. 14. 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