“Breakthrough Improvements and Cultural Transformation through Six Sigma and Lean,” Healthcare Financial Management Association ANI, June 2011 and 2012.
“Applying Six Sigma, Lean and Blue Ocean Thinking to your Reform Strategy,” ACHE Congress on Healthcare Administration,” March 2011 and 2012, Chicago IL
“Breakthrough Improvements and Cultural Transformation through Six Sigma and Lean,” ACHE Congress on Healthcare Administration March 2006, 07, 08, 09 and 2010, Chicago, IL
“Optimizing Quality in Healthcare through Six Sigma,” World Research Group; May 19-20, 2004; Chicago, IL (Chairperson & Guest Speaker)
“Six Sigma for Healthcare,” Strategic Research Institute; April 28-29, 2004; Chicago, IL (Chairperson & Guest Speaker)
“It’ll never work: Introducing Six Sigma in a clinical setting,” Six Sigma in Healthcare Conference; March 24, 2004; New Orleans, LA (Guest Speaker)
“The Promise of Six Sigma: Breakthrough Improvement for Healthcare Providers,” 2003 ACHE Congress on Administration, Chicago IL
“The Promise of Six Sigma: Breakthrough Improvement for Healthcare Providers,” Strategic Research Institute; August 14-15, 2003; San Diego CA (Chairperson & Guest Speaker)
“Six Sigma: Breakthrough Performance for Healthcare Providers,” Western Regional Flex Conference, May 28, 2003; Phoenix AZ (Keynote Speaker)
“The Promise of Six Sigma: Breakthrough Improvement for Healthcare Providers,” 2002 Healthcare Administrators Forum (an ACHE affiliate chapter), Phoenix AZ
“Breakthrough Performance for Healthcare Providers,” International Society of Six Sigma Professionals Healthcare Symposium; March 2002; St. Louis MO (Guest Speaker)
“The New Rules of Technology ROI,” Inland Northwest Regional Health Services Board of Directors Retreat; February 14, 2001; San Diego, CA (Guest Speaker)
“Momentum Behind the CRM Movement,” Health Call Centres Conference; AiC Worldwide Conferences, June 28, 1999; Sydney Australia (International Keynote Speaker)
“A Compelling Argument for Reinventing the CRM Call Center,” Launching and Managing a Medical Call Center; National Managed Health Care Congress; June 24-25, 1996; Chicago, IL (Guest Speaker)
“Reinventing the CRM Call Center for Managed Care,” Redesigning Customer Service Call Centers in Health Care; AIC Conferences; June 12-13, 1996; Chicago, IL (Chairperson & Guest Speaker)
“A Compelling Argument for Reinventing the Call Center,” Reengineering Health Care Call Centers; Call Center Magazine and International Quality and Productivity Center; March 18-19, 1996; San Francisco, CA (Chairperson & Guest Speaker)
“Applying a Demand Management Strategy Within a Managed Care Environment,” The Alliance for Healthcare Strategy and Marketing Annual Conference, “Marketing to Payers: The Critical Task of Transition,” March 20, 1995; Orlando FL (60 minute seminar)
“Utilizing Database Marketing in the New Era of Reform,” HCA/Columbia Annual Marketing Conference; April 26, 1994; Atlanta GA (Guest Speaker)
“Leveraging your Investment in Call Center Referral Systems through Innovative Applications,” AMA Academy for Health Services Marketing 14th Annual Symposium; February 21, 1994; San Diego CA (60 minute seminar)
“CRM and Referral Systems under Managed Care and Healthcare Reform,” Pfizer Pharmaceuticals Managed Care Executive Roundtable; November 12, 1993; Baltimore MD (Keynote Speaker)
“Leveraging your Investment in CRM Systems through Innovative Applications,” AHA Society for Healthcare Planning and Marketing Ninth National Physician Services Forum; October 18, 1993; Phoenix AZ (3 hour seminar)
“Building a Comprehensive CRM System: The Springboard for Relationship Management Strategy,” AHA Society for Healthcare Planning and Marketing Medical Staff Marketing National Forum; October 19, 1992; Point Vedra Beach Fl (90 minute seminar)
“Physician Referral Marketing: The Next Generation,” Blueprint for Success: Enhancing the Return on Physician Referral Services; Physician Referral Update and The Northern California Healthcare Marketing Association; June 5, 1991; San Francisco, CA (Guest Speaker)
